Water Softeners - What are the differences in brands?

seattlecosmo · Posts: 1

I currently own a water softener in my home, that is about ready to give up the ghost. It was a Rainsoft, and it worked well for many years. In looking at replacements, I have seen some Sears Kenmore water softeners at between $300-500, and Culligan units for over $2000. THere are just 2 in my household, and I do not wish to overbuy beyond my needs. Does anyone have any guidance on whether I can get by with one of the much less costly Sears water softeners? Thanks.

NickFun · Posted: Mon Jun 07, 2004 6:14 am Post: 728141 -

As I know nothing about water softeners as my own water seems plenty soft enough, I did a web search and discovered over 70,000 listings for this item with various descriptions. As far as I can see, the only major difference is the amount of water they soften. Those $2000 models would seem to be for more indutririal applications. The extra money does not make your water any softer. If I'm wrong someone will certainly tell me.

Waterguy · Posts: 4

Actually I test water softners for a living and there is a huge difference. One is that a more expensive rainsoft system does more than soften. It gets rid of conttaminates lik chlorine and deadly crap. They condition water. I have tested three month old culligans that test only 3 to 4 grains less than the tap. HORRIBLE. With the sears model i will test them out of the box and they are always at least 3 off

farmerman · Posts: 18019

so , waterguy, do the more expensive ones have a GAC filter as well as a softener?

My home has a well with pH about 5.3. We have a series of units in series. We have a limestone/dolomite to knock the pH up and then a diatom filter , followed by a GAC which makes the water taste good and we dont waste the carbon on precipitates from the pH reactor.
Everything Culligan makes is expensive , we have Funks units which are made in PA(I think).and distributed by their own route guys.

markbar · Posts: 1

I recently read the locked nine page RainSoft thread after mine quit working a couple of days ago.
seattlecosmo you should contact a RainSoft rep in your area and have a tech come and check out your system.
Chances are you don't need to buy a new unit you possibly just need some service.
My experience with RainSoft in the beginning wasn't pretty due to the dealer that I bought my unit from but since then another party has purchased his company and I've no complaints. The unit performs flawlessly and I live in a hard water region on a private well.
I've had a computer controlled Apollo unit running continuously for over 13 years and just had my first problem with it which was nothing more than a sticky plunger which sheared the motor shaft pin during recycle, so the shear pin did it's job and saved my motor. Very Happy

I had them do the 10 point service which involves O ring replacement, lube and replacement of other non-electrical componants that need it and it was only 157 bucks including replacing the sheared pin and putting in a new tri-valve that was leaking at the seam.
I thought maybe I'd made a mistake when I first purchased the unit because yes they are expensive but over the years after hearing people talk about purchasing a cheap unit and having to replace them in a couple of years or having to do multiple repairs after a couple of years I realized that maybe there is a good reason they are the only water softener on the market with a limited lifetime warranty.
My boss has a major name expensive unit that is only about 3 years old and recently had to pay 180 bucks to replace a stuck valve that was dumping water into his back yard.
So before you give up the ghost on your RainSoft call a reputable tech and have them give it the once over.
Chances are you will end up with a running unit for less than you would pay for a new one.

H2O_MAN · Posts: 2277 Location: A Connecticut Yankee in Georgia

You may be forced to give up on your RainSoft system if it has a brass valve.
These valves are obsolete and parts are either non-existent or in very short supply.
This not a slam on the company - they have upgraded to a FLECK based composite valve (Silver & Gold) that works pretty well.

There is a factory sponsored bounty on the brass valve.
Dealers get a kick-back on every brass valve they return with valid documentation.
Customers have reported a wide range of prices and sales tactics during the pitch to replace the valve.
Some were told they had to replace the entire system.

Luckily consumers can shop around for alternative solutions.

Andy CWS · Posts: 211

There are many types, brands and qualities of water treatment systems out there, and even more people who will defend or degrade them. It basically depends on how much the homemakers value the importance of their water.

If you plan to buy from a big-box store, then consider that you are buying from a sales person who knows nothing of the product, from a store that (normally) doesn’t install or service it, and from a manufacturer that doesn’t trust its product past one year. Very easy. Go to aisle 42, load the shopping cart and stand in line at the cashier. There are many that are happy with this direction.

Your selection of this household device can, arguably, greatly affect more aspects of your daily life than any other appliance. Virtually, everything that comes into contact with water, will, in way or another, be effected by the condition of that water including plumbing fixtures, water heaters, dish washers, icemakers, food, skin/hair, faucets, beverages, clothes, etc. It makes sense to spend the time to make the right choice...and sometimes, that does cost more than you originally wanted to pay.

Be good to yourself and choose a product with high quality and a service program that you can rely on. These are machines and eventually will have problems.

Do your research, get referrals, ask around and a trust a professional with experience.

Take care of your water, so that your water can take of you.
Andy

lillyblue · Posts: 1

yeah i read the 9-page locked rainsoft thread also. their product is okay ( i've seen the demo) but, from the sound of all the people not being able to get repair techs out to their homes, there really are problems. but that is not my issue with the company. it's the way that they set people up for these appointments. i don't know if this is the only way, but i know one of the ways is that they send out gift cards for restuarants, and when you call to activate the gift card, they ask you all these questions to find out if you're a homeowner and how much you make and such (because you have to make a certain amount before they'll even consider selling to you) and then they simply ask if you'd like a free water test that would give you an opportunity to get $500 worth of free coupons. they do not tell you that, for every $10 of coupons, you have to send in $2 (i don't know what for). so effectively, you think that you're just having someone come and test your water, and then you get this person that the company has taught to sell you on this product at all costs; they have to push the product on you. this is not a noble way to get into a person's house. they say that they go this route because they feel that a person-to-person sales pitch is better than advertising on tv and such, but the truth is, they do this so that they can take advatange of people that can't say no very strongly, and they teach their sellers that if a person hesitates when they say no, that they just aren't sure and that they really want the product and to keep pushing it. i have a very good friend that was a seller for Rainsoft, and i heard him do the demo and it's very manipulative. he also told me horrible stories about how his boss would go to old peoples' houses and sell to them, even if they seemed senile. the whole thing seems extremely wrong to me and it pisses me off that this is the way the company works.

and for the record, i am NOT one of those paid people trying to put everyone off to the product. i'm sure it could work great, and it does seem like a great product to have, if their customer service works well and if they hold up their lifetime warranty. and i don't know if anyone cares about this particular post, but i wish more people would speak up on their selling techniques.

H2O_MAN · Posts: 2277 Location: A Connecticut Yankee in Georgia

lillyblue wrote:

and for the record, i am NOT one of those paid people trying to put everyone off to the product. i'm sure it could work great, and it does seem like a great product to have, if their customer service works well and if they hold up their lifetime warranty. and i don't know if anyone cares about this particular post, but i wish more people would speak up on their selling techniques.

Rent this movie for a look into the selling techniques RainSoft uses.

Edit (Moderator): Image converted to link:
http://www.impawards.com/1987/posters/tin_men.jpg

Andy CWS · Posts: 211

lillyblue,

I am sorry that you experienced an all-too-often phenomenon in this industry. Huskters come in all forms and from major brands to local businesses to internet vendors. Unfortunately, by the time many realize what has happened, it is too late.

seattlecosmo

The best way to determine what system works best for your needs is to review the different types of softeners out there. Basically, there are single tank and twin tank models.

Single tanks come in four basic forms (with variations). An exchange tank, a timer system, a demand system with reserve capacity, and a demand system with a hardness sensor. Today’s demand systems come in two configurations: component (separate tank and brine drum) or integrated (cabinet model with tank inside brine drum). Except for exchange tanks these all use electrical components.

Let’s forget the exchange tanks and timer systems, for now, as they are very inefficient. Exchange tanks need to be retrieved monthly by the company renting them to you and ‘exchange’ it with another one. With timer models, regeneration is a guessing game and no matter how cheap they are, they won’t provide satisfactory performance for anyone serious about their water. It’s a landlord’s special.

A demand system with a reserve capacity must be fiddled with to get the optimum performance. One of three things happens. Think of it as flipping a coin--with three sides!

1. The coin lands on heads. It hits the reserve capacity, say, at 11pm and nobody uses water after that. The softener goes into regeneration the following morning at 2AM using the complete dosage of salt, even though the resins have not yet been completely exhausted. With a large reserve capacity that could equal more than 30% of the tank. Yes, you have soft water but you waste salt.

2. The coin lands on tails. It hits the reserve capacity at, say, 8AM, and with water being used through out the day, chances are you could run out of soft water by the time evening rolls around. Someone takes a shower and suddenly the water heater fills up with hard water, which needs to be diluted over the next 40 or 50 gallons until it become completely soft again. Very efficient as far as salt is used (READ More gallons used per pound of salt) but why buy a system that is designed to fail to do what it is supposed to do, which is to provide soft water?

3. Here the coin lands and stays right on its edge. It regenerates exactly at its most optimum resin exhaustion--right at the end of the reserve capacity. That would be very rare to hit that mark exactly, if ever.

The demand system with hardness sensors use an active sensor placed in the resin bed and when hardness reaches that point, it sends a signal to the control valve to regenerate the following morning as long as you electronics and clock are in working order. The sensors normally can not be moved or adjusted as far as I know, so you may be stuck with factory settings.

It is a gamble but that is the nature of the technology. If you are satisfied with those results, than you can save money on your initial investment.

Twin tanks provide a continuous flow of soft water. Properly sized tanks will serve your family well. They regenerate with softened water so your resins are less likely to foul and last longer. The brine tank fills with soft water which can prevent many problems associated with hardness deposits, salt crystallization, and contaminating brine water.

As one tank becomes exhausted, the other kicks in automatically and the previous tank begins to regenerate. Then it sits in reserve and waits until you the other tanks has reached full capacity to begin softening your water all over again and again.

The initial costs are more but it will provide peace of mind that every time you turn on the faucet, you are assured that water will be treated and that salt efficiency will remain consistent and regular. Eventual cost will be less over a period of time. A quality softener should last decades.

No coin flipping here.

For further explanation of different types of softeners go to Bob Villa’s site.

http://www.bobvila.com/ArticleLibrary/Task/Building/DrinkingWater.html

Making a good choice is understanding your options.
Andy